Add Route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral.
Visit route.com/sustainability to learn more.
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Prompt shipping and expert packing
Our long-standing partnership with UPS FedEx DHL and other international carriers gives us the ability to provide a range of shipping services. Our warehouse staff are trained to package your goods exactly as per the specifications we offer. Prior to shipping the goods are carefully inspected and secured. We ship to hundreds of thousands of customers every day across different countries. This is a testament to our dedication to being the largest online retailer globally. The distribution centers and warehouses distribution are situated in Europe and the USA.
Orders that include more than one item are given processing time according to each item.
We will inspect each and every one of the items before sending. The majority of orders are shipped within 48 hrs. It is expected that delivery will take between three and seven days.
Returns
We do not manage the stock at our factory and warehouse. The actual inventory may fluctuate at any time. Be aware that it is possible that your order will become unavailable even after you have placed the order.
Our policy runs for a period of 30 days. If you have passed 30 days without a trace since the purchase however, we're unable to give you a return or exchange.
The item must not be in use and must be in the original packaging. It must also be returned in its original packaging.